A frequent topic that arises among our clients is how to improve efficiency and effectiveness. There is a strong correlation between profitability and value for clients that focus on operational excellence.
Most companies are examining how to continuously improve their performance and find ways to sustain their success. We regularly hear that our clients are looking for methods to:
- Remove barriers that slow or impede the flow of work
- Maximize the potential of people, processes and technology to achieve
- Improve quality and lower risks
- Increase productivity and profitability and reduce costs
- Enhance customer satisfaction and retention
Assessing your current state of operations to identify inefficiencies, gaps and risks ― and find recommended changes to specific areas that impede productivity ― is a key element to achieving operational excellence. When considering a plan for strengthening your operations, we typically ask our clients to consider the following:
- Are your processes becoming increasingly technologically-driven?
- Is your infrastructure challenged to keep up with your quick-growing operation?
- Are you introducing a new business model?
- Are you merging new systems?
- Are costs escalating/is profitability falling?
Operational excellence is an important objective for any business. Understanding the key elements in developing a plan is the first step to helping better equip your business for